Smart IVR Plan For Small Teams

• An IVR (Interactive Voice Response) greeting message acts as a digital receptionist for your phone system. It's the automated voice you hear when calling a business, providing options like "Press 1 for sales, Press 2 for support," etc. 
• This feature helps businesses manage incoming calls efficiently by routing them to the appropriate department or Agent without needing a human receptionist.
• It saves time for both the business and the caller, making communication smoother, easier, and faster. 
• Heyo Phone’s IVR solution includes a customized welcome greeting message, enhancing your professional image.
• It's a simple and affordable IVR solution that can be seamlessly integrated into your mobile system, providing cost-effective call management.

Follow these simple steps to set up a custom IVR Message on Heyo Phone:
• First, open the Heyo Phone App and navigate to Settings.
• Then click on ‘Play Welcome Message’ & ‘IVR’.
• You'll find an option called IVR, which is turned off by default.
• Once you turn on IVR, you'll be prompted to set up your departments.
• You can name them as Sales and Support or whatever you wish to name them by clicking on ‘Other’.
• After setting up your departments, you'll have the option to customize your welcome message.
• Once everything is set up and you've enabled IVR, callers will be able to press 1 for Sales and 2 for Support when they call your business.

• To add multiple departments in Heyo IVR, first open the Heyo phone app and navigate to the settings menu. 
• Select 'Call & Staff,' then tap on 'Welcome Message and IVR.'
• If the IVR option is disabled, enable it. 
• If you're a Heyo Lite Plan user, you'll be prompted to upgrade to the Heyo Pro Plan to use this feature.
• Heyo Pro Plan users will proceed to the next screen automatically.
• From there, choose the names of the departments you want to add, such as 'Sales' and 'Support,' or create custom names by clicking on ‘Other’.
• Tap on 'Update' to enable the IVR settings, then click the speaker button to listen to your IVR greeting.
• Finally, add your staff to the respective departments and start managing all business calls efficiently.

• IVR costs ₹499 plus GST for Heyo Phone, and this plan includes a 1+4 staff members arrangement.
• However, if you opt for the ₹199 plus GST plan, you won't have IVR, only a greeting message, and you'll be limited to 1 staff member.
• There are no additional charges.

• With the Heyo Phone Pro Plan, which costs ₹499 plus GST, you can add up to 4 staff members to the IVR system, in addition to the admin, for a total of 5 users.
• However, with the Heyo Lite Plan at ₹199 plus GST, you won't have access to the IVR feature, only a greeting message, and you'll be limited to just 1 staff member, making it 1 Admin/Owner and 1 Staff.

• Yes, you can upgrade Heyo IVR instantly.
• Simply go to the Heyo Phone app, navigate to settings, and call & staff, then click on ‘Play Welcome Message’ & ‘IVR’.
• Tap on the IVR option to enable it. 
• If you are on the Heyo Lite Plan, you will be prompted to upgrade to the Heyo Pro Plan.
• Once you upgrade, the IVR feature will be enabled immediately, allowing you to start adding multiple departments and managing your business calls efficiently.

• Yes, you can distribute customer calls among your staff with Heyo IVR.
• Once you have enabled the IVR and set up the departments, navigate back to the ‘call & staff’ option and select ‘manage staff’.
• When adding new staff, you will be prompted to select their department.
• For existing staff members, you can assign them to specific departments by tapping on their name and ticking the check boxes at the bottom.
• This process ensures that calls are distributed effectively among your staff, allowing for better management and efficient handling of customer inquiries.

• The key difference between Heyo IVR and Heyo Business Caller Tunes lies in their functionality and purpose. 
• Heyo IVR (Interactive Voice Response) is an automated system that greets callers and provides menu options like "Press 1 for sales, Press 2 for support," efficiently routing calls to the appropriate department or staff member without needing a human receptionist. 
• On the other hand, Heyo Business Caller Tunes are customized audio messages that play for callers while they wait for the recipient to answer. 
• This feature allows businesses to convey specific messages, promote branding, or provide useful information, enhancing the caller's experience with personalized and professional greetings.

Yes, Heyo Phone offers a 3-day free trial period, allowing you to experience its features and benefits before committing to a subscription for Rs.499 per month which offers IVR & WhatsApp integration.

• The default language for the Heyo Phone greeting message is English.
• However, once the IVR is activated, users can organize their staff into departments, which can be named "Hindi" and "English" or any other languages.
• This allows the staff to address the language-specific needs of their clients.
‍• Please note that the interface itself will continue to be in English only.

• Yes, the Heyo Phone IVR System is simple and the most affordable choice for your small business.
• It allows you to have an IVR System within your mobile handset through an easy to use Mobile Application.
• It is cost effective, thus making it the best choice for any business.

• No, you do not need a laptop to use the Heyo IVR.
• Heyo operates only through its mobile application, as we do not have a web portal as of now.