Manage Business Calls with The No.1 Automatic Call Distribution App!

Unlimited Calls, Multiple Staff. Starts at Rs199 Per Month.

  • Distribute Calls Automatically Among Staff

  • IVR Greetings

  • Staff Rating available after each call

What is Automatic Call Distribution?

Automatic Call Distribution (ACD) is a telephony system feature that automatically routes incoming calls to the most appropriate agent or department within an organization based on predefined criteria. These criteria can include factors such as the caller's phone number, the time of day, the agent's availability, or the nature of the inquiry. ACD systems help improve efficiency and customer service by reducing wait times, ensuring that callers are connected to the right person quickly, and enabling organizations to handle high call volumes effectively. Heyo Phone allows automatic call distribution in two formats, namely - sequential or uniform call distribution depending on the availability of the staff for better assistance to their customers.

Heyo Phone Call Distribution Features

Distribute Calls Automatically

Business calls are automatically distributed among staff members depending on admin’s selection for sequential or uniform methods.

On Staff Availability

Calls are distributed efficiently according to staff availability. This type is known as the uniform method.

Until Call Picked

Calls can be distributed either by sequential basis or uniform basis until an executive answers the call.

Voice Mail

When Staff is busy, customers can send a voicemail to the business phone number.

Staff Rating

Customers can rate their call experiences with an executive right after each business call.

Parallel Calling

Heyo Phone allows 2 Parallel Calling options for 1 Channel Line to make call management easier for admin and added staff.
Distribute Calls Automatically
On Staff Availability
Until Call Picked
Voice Mail
Staff Rating
Parallel Calling

Everyday 1 million+ local business enquiries are made on Heyo. Are You Missing Out?

 Why is the Heyo Smart Number the best choice for your business?

10X More Leads
Get more customer enquiries with a professional number and call distribution.
Turn your business into a brand
With a professional number, custom caller tune, higher google rating and sharable business card.
No missed calls
Ensure your business never misses a call with automatic call distribution
Zero Down-time
Best-in-class call connectivity. Keep your business running with Heyo’s assured 99.8% uptime
Monitor Staff
Monitor and track all of your staff performance with real time call analytics and reports
Increase Google Presence
Boost your rating on your Google my Business profile by linking it with Heyo.

Heyo Phone Reviews

What 100K+ #Heyowaale say about Heyo
“Heyo Phone has helped me in business growth & handling my customers efficiently.”
“Heyo Phone is the best tool for my business. It helps me manage my staff members easily!”
“I thank Heyo for helping me manage my business leads with a single business number.”
“I really want to thank Heyo for helping me keep my personal and professional life separate.”
“Heyo Phone is the easiest choice when it comes to managing my customers & staff members.”
“I am really thankful to Heyo for being the perfect communication partner I could choose!”
“Heyo Phone is the one powerful business number that I need to manage all my customer needs.”
“Heyo Phone helped me to use a Single Business Number for all of my Staff Members and allowed me to monitor them easily.”
“Heyo Phone helped me to manage my Staff and Customer Calls smartly with a Single Business Phone Number.”
“Heyo Phone has helped me to take food orders easily for my Cloud Kitchen Services. No more missed calls from customers.”
“Heyo Phone is a game changer for Small Business as you can manage it easily with a Single Phone Number.”
“Heyo Phone helps us to get a Single Business Number and receive feedback from each individual Staff Call.”
“Heyo Phone gives a Professional Brand Identity to my business through IVR Greetings.”
“Heyo Phone helped me provide a Professional Business Number which helped me record all my Staff Calls.”
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How to Access Business Call Distribution With Heyo Phone App?

Step 1 :- Open Heyo Phone App and Go to Settings
Step 2:- Tap on Call & Staff in Settings and Choose Manage Staff
Step 3:- You can add or remove staff from this section and manage call distribution through sequential and uniform methods.
Step 4:- In Sequential Method you can decide the sequence in which the call passes from one staff to another
Step 5:- In uniform Method the call is automatically distributed to available staff members or the admin

Heyo Phone Other Features For Business Communication & Growth

Call Recording
All calls are securely recorded & stored on cloud for quality checks and training.
WhatsApp
Grow your business and get more leads with WhatsApp Business API integrated with Heyo.
Call Analytics & Tracking
Monitor your team closely with daily call analytics & tracking.
Business Caller Tune
Get professional with customized business caller tunes to greet your customers.
Call Distribution
Manage your calls with easy call distribution methods on Heyo Phone.
Improve GMB Rating
Integrate your GMB profile with Heyo Phone for improved reviews & ratings.
Missed Call Alerts
Stay informed all the time with Heyo Phone missed call alert notifications.
Voice Mail
Never miss a customer interaction with the convenient voicemail feature.
Local Business Phone Number
Choose from a local DID number for your area without any additional SIM.

Who Is Heyo Phone For?

Professional, small office or agency or a retail outlet.
Business looking to increase their customer enquiries.
Business/ team with less staff to handle multiple calls.
Business owner who is looking for a Single Number for them and their staff.
A service business like a salon, tour operator or health clinic.
Small startups or teams upgrading their customer engagement.
Note: Heyo is strictly for business usage only. Any use of Heyo for personal, scamming, phishing or other vraudulent or non-business usage can lead to your account being blocked.

Checkout The Ratings Across All Platforms

For The No.1 Trusted and Secured Virtual Phone Number For Business

Heyo Lagega Toh Business Badega

Download The Heyo Phone App For Automatic Call Distribution That Helps Manage Your Customer Interactions
Heyo FAQ

Heyo FAQs

Does Heyo Phone distribute calls automatically?

• Yes, Heyo Phone does distribute calls automatically using its Automatic Call Distribution feature. 
• Heyo Phone offers two methods for automatic call distribution, namely sequential and uniform. 
• In sequential distribution, calls are routed in a specified order until answered, while uniform distribution distributes calls evenly among available staff members.

Does Heyo Phone distribute calls based on Staff Availability? If yes, then how?

• Yes, Heyo Phone distributes calls based on staff availability. 
• It uses two methods, namely, uniform distribution, where calls are evenly spread among available staff, and sequential distribution, where calls are routed in a specific order until they are answered. 
• This helps with efficient handling of incoming calls by staff who are ready and quick to respond.

Can admin choose how calls are distributed among staff in Heyo?

• Yes, the admin in Heyo Phone can choose how calls are distributed among staff members. 
• They can opt for either sequential call distribution, where calls are routed to staff members in a predefined order, or uniform call distribution, where calls are distributed evenly among available staff members. 
• This flexibility allows admins to manage incoming calls according to their team's availability and workload effectively.

How does the sequential call distribution method work?

• Sequential call distribution in Heyo Phone works by directing incoming calls to staff members in a predefined order set by the admin. 
• This means calls are routed one-by-one to each staff member according to the specified sequence. 
• If the first person in line is unavailable, the call moves to the next in line until it finds an available staff member. 
• This method ensures that calls are handled systematically and efficiently, improving customer service by reducing wait times and ensuring that inquiries are addressed promptly.

Is there any limit to the number of staff that can receive calls?

• Yes, Heyo Phone allows businesses to add multiple staff members to receive calls, but the exact limit depends on the plan you choose. 
• For example, the Heyo Lite Plan allows up to 2 users (1 owner and 1 staff member), while the Heyo Pro Plan supports up to 5 users (1 owner and 4 staff members). 
• This flexibility makes sure that businesses can manage their call handling capabilities according to their needs and team size.

How to delete Heyo Phone Account?

• To delete your Heyo Phone account, as the owner, you can navigate to the bottom of the settings screen and find the option to delete your account. 
• For staff members looking to delete their accounts, they need to contact the owner directly to initiate the deletion process. 
• This ensures that account management remains centralized and secure within the organization's hierarchy.

How to re-login if I have been logged out automatically from my Heyo account?

• If you've been automatically logged out of your Heyo account, simply perform a straightforward login again to regain access. 
• Automatic logouts are rare and can usually be resolved by logging back in with your credentials.

Welcome to Heyo- India's No. 1 easy-to-use smart business number for you and your staff.

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