Manage Business Calls with The No.1 Automatic Call Distribution App!

In Heyo Phone, using an automatic call distribution system is very simple, all you need to do is create an account in the business phone number app and login. After that you need to enter settings to manage your staff by adding and removing staff members who will be able to be a part of the call distribution through sequential and uniform methods.

Advanced call distribution" typically refers to an enhanced or upgraded version of Automatic Call Distribution (ACD) systems. While the basic ACD system efficiently routes incoming calls to available agents based on predefined criteria, advanced call distribution systems offer additional features and capabilities to further optimize call handling and improve customer service.

Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) are both telephony systems used to manage incoming calls, but they serve different purposes. IVR is a technology that allows callers to interact with a computerized system through voice or keypad inputs. IVR systems use pre-recorded messages and menu options to guide callers through a series of prompts, allowing them to access information, perform tasks, or route their calls to the appropriate department or agent. On the other hand, ACD is a system that automatically routes incoming calls to the most appropriate agent or department within an organization based on predefined criteria such as caller information, agent availability, or the nature of the inquiry. ACD systems help optimize call handling and improve efficiency by reducing wait times and ensuring that callers are connected to the right person quickly.

Automatic Call Distribution (ACD) systems work by efficiently routing incoming calls to the most appropriate agent or department within an organization based on predefined criteria. When a call comes in, the ACD system uses various factors such as caller information, IVR selections, agent availability, and skill levels to determine the best route for the call. First, the ACD system collects information about the caller, such as their phone number or IVR selections, to identify the nature of the inquiry or reason for calling. Then, it checks the availability and skill levels of agents to find the most suitable match for handling the call.

In the Heyo Phone App, there are mainly 2 types of call distribution methods - namely, Sequential & Uniform. In the Sequential Method you can decide the sequence in which the call passes from one staff to another. In uniform Method the call is automatically distributed to available staff members or the admin. Please take a note that call distribution can be utilized by the admin and the 3 added members of their choice in the application.