Business ko Brand banana hai? Toh Heyo IVR + WhatsApp lagana hai!

Heyo Phone is a Digital Phone Line designed for Small businesses so the business owners can interact with customers efficiently. Heyo aims to professionalize and simplify the way businesses manage their calls and helps business owners distribute customer calls amongst their staff thereby helping them keep a track of all their business calls in a single place.

No, as we provide fixed DIDs, the option to choose a number will not be available. An available number will be automatically picked and assigned to your account.

To activate WhatsApp on Heyo Phone you need to follow these simple steps:
Step 1:- Tap on ‘Create WhatsApp Business Account’ from your main Heyo Screen.
‍Step 2:- Login with Facebook to continue with your onboarding process.
‍Step 3:- After successful Login, fill your Business Details & click on ‘Create Whatsapp Business Account’.
‍Step 4:- Creating the WhatsApp Business Account will take some time.
‍Step 5:- If WhatsApp Business Account creation fails you can tap on ‘Retry’ to complete the process.
‍Step 6:- Once your WhatsApp Business Account onboarding process is successfully completed, you can start interacting with your customers easily.

If you are in the ₹499 plan, you are eligible to use the IVR option on Heyo.
GO to Settings in Heyo App - Call & Staff - Play welcome message & IVR - SETUP IVR.

• The number of staff you can add to your Heyo business phone number depends on the plan you choose.
• With the Heyo Lite plan at ₹199/month, you can add 2 users (1 owner and 1 staff) without IVR but with WhatsApp integration. 
• The Heyo Pro plan at ₹499/month allows you to add up to 5 users (1 owner and 4 staff) and includes IVR and WhatsApp integration.

• Heyo Phone’s WhatsApp API is designed specifically for businesses and offers more advanced features compared to the regular WhatsApp Business App. 
• Another useful feature is the Multi-Agent Chat, where multiple team members can work together on a single customer conversation.
• This helps to give faster responses and better customer support, which is not as easily done with regular WhatsApp Business.
• You can see their chat history and metrics to understand how well they’re handling customer inquiries.
• You can choose from different types of message templates. Utility for basic messages, Marketing for promotional content, and Service for customer service interactions.

We do not have a refund policy and in order to avoid such situations, we provide a 3 days Free Trial Period where the user can learn about Heyo and only take up the subscription when they are completely sure.

Heyo offers its WhatsApp API integration on two plans:
• Heyo Lite Plan: ₹199/month, including 2 users (1 owner, 1 staff), without IVR but with WhatsApp.
• Heyo Pro Plan: ₹499/month, including 5 users (1 owner, 4 staff), with IVR and WhatsApp.
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Additionally, charges apply for sending messages based on the type of template used:
• Utility template: ₹0.308
• Marketing template: ₹0.726
• Service template: ₹0.29
Each plan includes the first 1000 incoming conversations free per month.

Here are some advantages of Heyo WhatsApp that sets it apart:
• Affordability - Plans start at ₹199/month, making it cost-effective for small businesses.
• Multi-user Support - Heyo Lite and Pro plans allow multiple staff members to handle customer interactions.
• Automation - Automated message templates help simplify customer communication and marketing efforts.
• Quick & Responsive Customer Support - Features like Multi-Agent Chat ensure efficient and timely responses to all customer queries.

TRAI mandate states that without KYC the users will not be assigned with a new number. The users, however, can still continue to use their Heyo number without adding their GST details.

Yes, your customers can call back on your Heyo number. Heyo Phone App provides a complete call management solution for your business which includes outgoing and incoming calls with many other important features like Whatsapp, IVR, Call recording, business caller tune and many other important call features. 
Heyo Smart Business Phone Number works as a complete business communication solution.

In ₹199 plan you will be getting the 2 Staff Members only (1 Admin & 1 Staff Member), Whatsapp API, Unlimited Minutes and all the HEYO Phone Features except IVR.

In ₹499 plan you will be getting the IVR, 5 Staff Members only (1 Admin & 4 Staff Member), Whatsapp API, Unlimited Minutes and all the HEYO Phone Features.
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IVR and the Staff Members is the biggest difference between 2 plans.

Yes you can upgrade from lite plan to pro plan at any point of time simply by going to the plan & invoice settings in the Heyo App.

You can complete your KYC with Aadhaar as well to use the Heyo Phone, However, in order to get access to Whatsapp API you should complete your KYC with GST only.